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WHAT TIME SHOULD I ARRIVE AT THE THEATRE?
We recommend that patrons arrive at least twenty minutes prior to curtain; especially if tickets are being held at Will Call.
PLEASE NOTE THE SUNDAY EVENING CURTAIN TIME OF 7PM
LATE SEATING:
There is no late seating at Aurora Theatre Company. Performances begin promptly. Due to the configuration of our auditorium latecomers will only be seated at the intermission if and when a production has one. There are sometimes listening devices available to patrons who wish to wait in the lobby or the easement until the intermission. There is no monitor in the lobby with which to watch the performance. Patrons who exit the theatre during a performance may not re-enter until intermission. This is a policy we must enforce without exceptions, due to the design of our theatre, and for the safety of our actors and audience members.
TELEPHONE & ONLINE ORDERS:
There
is a $5 service fee for orders placed over the phone, online,
or via fax or mail (waived for Subscribers who purchase by phone).
SUBSCRIBERS:
Please note Subscribers purchasing additional tickets must do so with Aurora Box Office Staff either in person or over the phone. At this time subscriber discounts are not available online for additional ticket purchases.
REFUND & EXCHANGE POLICY:
All sales are final; there are no refunds or exchanges. If at the last minute a patron is unable to use their tickets, they may turn them in as a contribution to Aurora Theatre Company up to a half-hour before the performance. The value of the donated tickets is tax-deductible and acknowledged by mail. Tickets for past performances cannot be considered a donation.
Subscribers whose tickets were purchased as part of a subscription package may however exchange their tickets. To become an Aurora subscriber and gain this benefit among others, please call the Box Office at 510.843.4822.
