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Please learn more and apply for Aurora's Managing Director position here!

Hours: Full-time, 40 hours/week

Reports to: Director of Marketing and Communications & Development Director

Salary: $45,000 - $50,000 DOE, non-exempt. 

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:

As our Development and Marketing Specialist, you will work alongside the Development and Marketing Directors to raise awareness of our organization through online and offline channels, to drive ticket sales and donations, and to secure institutional funding through grant and report writing. 

As our Development and Marketing Specialist, you get to

• Work with the development and marketing departments in aligning public relations and donor relations strategies with communications
• Take the lead on grant writing and reporting, as well as identifying new foundation prospects
• Write and publish email newsletter content as necessary
• Maintain Aurora’s social media accounts, including content creation and curation
• Measure and report on the effectiveness of communications activities
• Work with the Marketing Director to develop, execute, and maintain Aurora’s digital strategy across web, social, etc. 
• Assist the Marketing department in testing, developing, and implementing sales strategies to sell Aurora’s shows and other products
• Assist with the creation of press materials, including media advisories, press releases, press kits
• Work with external vendors in the creation and distribution of various marketing and development deliverables
• Assist with other external and internal communications duties as needed
  
  

This job might be for you if

• You have 1-3 years of communications and/or writing experience – creating and implementing strategies and developing online content. 
• You’re a communications maven! You can crank out a press release, Facebook update, or newsletter article without even trying. You are comfortable learning new skills and have an interest in grant writing. Bonus points if you have already written some grants or have familiarity with the Bay Area arts funding scene.
• You have a passion for live theatre and the performing arts
• You enjoy collaborating with several teams at once, and you have no problem managing multiple initiatives simultaneously.
• You are a meticulous writer and editor who enjoys shifting tone and voice depending on audience
• Computers do what you say. You are confident with the office suite, various adobe apps, website content management, email marketing, and social media networks.
• You have experience managing and creating digital content as part of a greater marketing strategy--or are eager to master these skills. 

Please do not hesitate to apply if you do not yet have all of the above experience but still feel you are an excellent candidate for this position. 

Physical prowess is not required

You won’t need the endurance of a stallion, but you will have some light physical demands (i.e. spending hours listening and talking; working on the computer and phone; driving to appointments and events; lifting light pieces of equipment and materials; and occasionally working long days, nights or weekends). This position is currently remote; we prefer a candidate who lives in the Bay Area as eventually, we will shift back to an in-person office.

Aurora is an Equal Opportunity Employer committed to the diversity of its staff and strongly encourages BIPOC and LGBTQ candidates to apply. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

To apply:
Please send resume, cover letter, and three (3) writing samples to jobs@auroratheatre.org by Wednesday, October 20, 2021.

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:

The job of the House Manager is to provide a pleasant and safe environment for the patrons and volunteers. They will monitor and manage all activities in the lobby, restrooms, entryway, and any other spaces occupied by the public prior to, after, and during a performance. They   

Primary Duties:

• The HM practices great customer service and ensures that everyone feels welcome in the space.
• Coordinate with Stage Manager to support their needs for the performance
• Set up Concessions and keep clean and clear all public areas. (not currently providing concessions)
• Train and supervise volunteer ushers. 
• Calmly resolve any issues that arise, such as finding seats for patrons arriving in unexpected wheelchairs, patrons arriving on the wrong date, responding to health crises, or de-escalating disturbances.  
• Coordinate with the box office and stage manager regarding seat issues or enactment of technical requirements during the run of the show.
• As there is no patron seating once the play has begun, the HM keeps an eye on the lobby in case any patrons leave the theatre and escorts them to the viewing monitor. 
• Create a report which is sent to all staff with notes about the ushers’ performance, concession sales, and anything else important.
• The HM is available for comments and questions after the show.
• Communicate and verify current state and local requirements related to COVID-19.

House Managers will be responsible for verifying Covid vaccination and/or proof of negative Covid test results of patrons prior to showtime.

Qualifications:

• One year of customer service or event management experience required
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills, and attention to detail required.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others and build strong interpersonal relationships.
• Good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

To apply, please send resume and cover letter to: jobs@auroratheatre.org 

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:
This role will focus on providing exemplary customer service to all patrons of Aurora Theatre by performing individual ticket sales and customer assistance both over the phone, via email, and in person. 

Primary Duties: 

• Help to create a welcoming environment for patrons
• Greeting of patrons, accepting deliveries, maintaining a general awareness of people entering the building, and keeping space secure.
• Enter data into Theatre Manager (ticketing database) 
• Process sales of single show tickets and season subscription packages in person at the box office window, via email, and over the phone.
• Provide excellent customer service while guiding patron seating decisions, collect appropriate fees, and process payments. 
• Exchange tickets to other dates when necessary. 
• Track and reconcile daily credit card, check, and cash transactions. 
• Calmly resolve ticketing issues, including incorrect dates, lost, or missed performances. 
• Provide administrative support for other departments (stuffing envelopes, labeling, mailing press packets etc.)
• Be informed of season productions, and inform patrons of the content of shows, including violence, sexual content, and appropriateness of content for teens.
• Miscellaneous other office duties as assigned and needed.
• Communicate current state and local requirements related to COVID-19.
• All other duties as assigned.

Qualifications:

• One year of customer service, ticket sales, or clerical-related work experience is required.
• Prior experience working with a computer database or POS software is strongly preferred.
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to learn new software and systems
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others 
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

To apply, please send resume and cover letter to: jobs@auroratheatre.org