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Hours: Full-time, some evenings and weekends required

Reports to: Managing Director

Classification: Exempt

Salary: $60,000 - $67,000

ABOUT AURORA

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

Aurora Theatre Company is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, country of origin, political belief, physical or mental disability, medical condition, genetic information/characteristics, age, sex, gender identity, sexual orientation, marital/registered domestic partner status, military or veteran status, or any basis protected by law. Members of underrepresented groups, including but not limited to BIPOC, non-binary and transgender candidates are encouraged to apply.

JOB SUMMARY AND PURPOSE

The Marketing and Communications Director develops and implements marketing plans to articulate Aurora’s compelling vision, reach new audiences, and maximize attendance, visibility, and income from productions. 

ESSENTIAL FUNCTIONS:

• Work with leadership, staff, and board of directors to clarify and articulate Aurora’s current and aspirational identity
• Develop strategies to reach audiences reflective of the diversity of the Bay Area
• Use data, current trends in marketing, communications, and the arts to develop annual marketing plans
• Provide leadership for marketing staff (currently .5 FTE Marketing Associate and .25 Graphic Designer)  
• Grow and maintain relationships with press outlets; able to pitch features, solicit interviews, and secure press for performance reviews
• Work with the Artistic staff to write and distribute press releases
• Oversee digital, print, and broadcast advertising and track their success
• Oversee creation of social media campaigns
• Supervise website content
• Work with Managing Director to develop and implement ticket pricing strategies
• Attend relevant internal and external events, including Aurora productions
• Work closely with box office staff on effective communications with the audience
• Update, communicate, and maintain Aurora’s Style Guide
• Maintain organization of Aurora’s photo library
• Work with Managing Director to develop and track Aurora’s budget for marketing and communications
• Provide collateral for Development Department 
• Perform all duties in accordance with Aurora Policies and Procedures and comply with all federal, state, and local regulations
• The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands

KNOWLEDGE, SKILLS, AND EXPERIENCE DESIRED

• At least five years marketing and communications experience with demonstrated effectiveness
• Demonstrated leadership in strategy development in marketing and communications
• Excellent oral and written communication skills in English
• Track record of supporting an organization in reaching new audiences
• Experience building collaborative relationships with people across diverse backgrounds and personalities
• Demonstrated experience advocating for equity, diversity, and inclusion

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Performance spaces, most offices, and restrooms are accessible to wheelchair users
• Moderate noise level in building
• Offices are shared with others
• Typing, talking, looking at a computer screen, ability to lift 25 lbs
• Some external meetings may not be wheelchair accessible
• Work can be a combination of remote and in-person (or 100% in person if you prefer)

To apply, please send resume and cover letter to: jobs@auroratheatre.org 

Now Hiring for 22/23 Season Positions!

(Carpenter, Scenic Artist, Lead Electrician (ME), Electrician, Wardrobe Crew, Board Operator, Production Assistant (ASM), Costume Shop/Wardrobe Supervisor)

HOURS: August 2022 – July 31 (start/end dates vary by production and position)

REPORTS TO: Production Manager

CLASSIFICATION: non-exempt, hourly

RATE: range $18 - $25/hr based on position

Costume Shop/Wardrobe Supervisor ($20/hr)

The work needs will be dependent on design, with some shop maintenance support; pull items from inventory, assist in fittings and alterations, possible builds, coordinate retrieval and return of items rented for the show, prepare wardrobe paperwork, train wardrobe crew on laundry and show prep needs, restock items, manage shop supplies and equipment, complete weekly maintenance and laundry, load-in and prep dressing rooms prior to technical rehearsals, and load-out and restore dressing room after closing.

Anticipated 20hrs a week during rehearsal through opening, with approx 5hrs a week during performance weeks. Tech/Dress/Perf weeks may expand in hours dependent on availability and needs of the show.

This Much I Know = Aug 1 – Oct 2, 2022

Colonialism is Terrible, but Pho is Delicious = Oct 10 – Dec 4, 2022

Paradise Blue = Jan 2 – Feb 26, 2023

Cyrano = March 13 – May 7, 2023

Hurricane Diane = May 22 – July 16, 2023

Production Assistant/ASM ($18/hr)

Works with Equity Stage Manager from first rehearsal to closing: maintain production paperwork, help set room for rehearsal, track props and costumes, communicate with departments on rehearsal room needs, create and maintain deck run sheets, supervise and run backstage area and serve as run crew.

 Approx. 40 hr/wk during rehearsals and 25hrs during performance weeks. Mostly evenings and weekends.

This Much I Know = Aug 1 – Oct 2, 2022

Colonialism is Terrible, but Pho is Delicious = Oct 10 – Dec 4, 2022

Paradise Blue = Jan 2 – Feb 26, 2023

Cyrano = March 13 – May 7, 2023

Hurricane Diane = May 22 – July 16, 2023

Wardrobe Crew ($18/hr)

Support all backstage wardrobe needs during technical and dress rehearsals through closing; including quick changes, presets, actor hand-offs, costume maintenance, and laundry.

Approx. 40 hr/wk during Tech & Dress & 25 hr/wk during performance weeks. Mostly evenings and weekends.

This Much I Know = Aug 26 – Oct 2, 2022

Colonialism is Terrible, but Pho is Delicious = Oct 28 – Dec 4, 2022

Paradise Blue = Jan 20 – Feb 26, 2023

Cyrano = March 31 – May 7, 2023

Hurricane Diane = June 9 – July 16, 2023

Board Operator ($18/hr)

Support technical needs of the show, particularly for sound and projections. Runs the sound/projection system during Tech through to closing. Responsible for checking lighting, sound, and projection systems prior to show and troubleshooting any technical issues.

Approx. 40 hr/wk during Tech & Dress & 20 hr/wk during performance weeks.

This Much I Know = Aug 26 – Oct 2, 2022

Colonialism is Terrible, but Pho is Delicious = Oct 28 – Dec 4, 2022

Paradise Blue = Jan 20 – Feb 26, 2023

Cyrano = March 31 – May 7, 2023

Hurricane Diane = June 9 – July 16, 2023

Carpenter ($25/hr)

Supports build, load-in, and load-out. Works with TD on construction and assembly of the set utilizing digitally drafted plans. Must be comfortable using power tools, able to climb and descend ladders, and lift and carry 50lbs.

Approx. two-three weeks at 40 hr/wk. 

Hours typically 10a – 6p but can be flexible, coordinated with TD.

(Aug 1 – 20, Oct 3 – 21, Jan 3 – 14, March 6 – 25, May 15 – June 3)

Scenic Artist ($25/hr)

Paint the set; produce paint samples, color match to paint elevations, prepare paint for show, coordinate schedule with Technical Director, communicate with the designer, and complete paint notes during tech through previews.

Approx. 30-40 hr/wk. Hours are flexible, coordinated with TD.

This Much I Know = Aug 6 – 20 & 29-31

Colonialism is Terrible, but Pho is Delicious = Oct 15 – 21 & 31 and Nov 1

Paradise Blue = Jan 7 – 14 & 23 -25

Cyrano = March 11 – 25 & April 3-5

Hurricane Diane = May 27 – June 3 & June 12 – 14)

Lead Electrician/programmer ($24/hr)

Supervise and implement hang, focus, board programming and notes during tech, and notes during previews.

Approx. 20-40 hr/wk dependent on week. Mostly 10a-6p or 12p-10p (tech), some hours can be flexible.

This Much I Know = Aug 22 – Sept 7, 2022

Colonialism is Terrible, but Pho is Delicious = Oct 24 – Nov 9, 2022

Paradise Blue = Jan 16 – Feb 1, 2023

Cyrano = March 27 – April 12, 2023

Hurricane Diane = June 5 - 21

Electricians ($20/hr)

To be put on our overhire list. Support hang and focus and assist with programming during the main season. Support community events and rentals. Must be comfortable climbing and descending a ladder. Days and times vary per production.

ABOUT AURORA:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

Aurora Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, country of origin, political belief, physical or mental disability, medical condition, genetic information/characteristics, age, sex, gender identity, sexual orientation, marital/registered domestic partner status, military or veteran status, or any basis protected by law. Members of underrepresented groups, including but not limited to BIPOC, non-binary and transgender candidates are encouraged to apply.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Performance spaces, shop spaces, backstage, and restrooms are accessible to wheelchair users.
• Moderate noise level from power tools, spaces shared with others.
• Need to climb and descend ladder and stairs (for board op and electrician).
• Dependent on position walking, standing and/or sitting for long periods of time, lifting, carrying heavy objects, operating machinery, typing, looking at a computer screen.
• Onsite work, this is not a remote position.

KNOWLEDGE, SKILL, EXPERIENCE, CERTIFICATION(S):

• Job experience in the field of application is required.
• Ability to work independently.
• Work collaboratively as a team member and maintain a positive attitude in high-pressure situations.
• Proof of up-to-date Vaccination against Covid-19.

TO APPLY 

Please send resume and/or description of work experience along with a cover letter to  jobs@auroratheatre.org for specific dates and/or to be put on an over-hire list.

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Hourly: $17/hour

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:
This role will focus on providing exemplary customer service to all patrons of Aurora Theatre by performing individual ticket sales and customer assistance both over the phone, via email, and in person. 

Primary Duties: 

• Help to create a welcoming environment for patrons
• Greeting of patrons, accepting deliveries, maintaining a general awareness of people entering the building, and keeping space secure.
• Enter data into Theatre Manager (ticketing database) 
• Process sales of single show tickets and season subscription packages in person at the box office window, via email, and over the phone.
• Provide excellent customer service while guiding patron seating decisions, collect appropriate fees, and process payments. 
• Exchange tickets to other dates when necessary. 
• Track and reconcile daily credit card, check, and cash transactions. 
• Calmly resolve ticketing issues, including incorrect dates, lost, or missed performances. 
• Provide administrative support for other departments (stuffing envelopes, labeling, mailing press packets etc.)
• Be informed of season productions, and inform patrons of the content of shows, including violence, sexual content, and appropriateness of content for teens.
• Miscellaneous other office duties as assigned and needed.
• Communicate current state and local requirements related to COVID-19.
• All other duties as assigned.

Qualifications:

• One year of customer service, ticket sales, or clerical-related work experience is required.
• Prior experience working with a computer database or POS software is strongly preferred.
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to learn new software and systems
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others 
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

To apply, please send resume and cover letter to: jobs@auroratheatre.org 

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Hourly: $19/hour

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:

The job of the House Manager is to provide a pleasant and safe environment for the patrons and volunteers. They will monitor and manage all activities in the lobby, restrooms, entryway, and any other spaces occupied by the public prior to, after, and during a performance. They   

Primary Duties:

• The HM practices great customer service and ensures that everyone feels welcome in the space.
• Coordinate with Stage Manager to support their needs for the performance
• Set up Concessions and keep clean and clear all public areas. (not currently providing concessions)
• Train and supervise volunteer ushers. 
• Calmly resolve any issues that arise, such as finding seats for patrons arriving in unexpected wheelchairs, patrons arriving on the wrong date, responding to health crises, or de-escalating disturbances.  
• Coordinate with the box office and stage manager regarding seat issues or enactment of technical requirements during the run of the show.
• As there is no patron seating once the play has begun, the HM keeps an eye on the lobby in case any patrons leave the theatre and escorts them to the viewing monitor. 
• Create a report which is sent to all staff with notes about the ushers’ performance, concession sales, and anything else important.
• The HM is available for comments and questions after the show.
• Communicate and verify current state and local requirements related to COVID-19.

House Managers will be responsible for verifying Covid vaccination and/or proof of negative Covid test results of patrons prior to showtime.

Qualifications:

• One year of customer service or event management experience required
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills, and attention to detail required.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others and build strong interpersonal relationships.
• Good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

To apply, please send resume and cover letter to: jobs@auroratheatre.org