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Now Hiring for 24/25 Season Positions!
 

HOURS: September 2024 – August 2025 (start/end dates vary by production and position)

REPORTS TO: Production Manager

CLASSIFICATION: non-exempt, hourly

RATE: range $20 - $28/hr based on position

HOW TO APPLY: Send resume and cover letter to jobs@auroratheatre.org

Physical Requirements

While performing the duties of the following positions, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers, handle, or feel objects, tools and equipment controls. Specific vision abilities required include close and distance vision. Crew positions require movement through small spaces and to be able to move and see in dimly lit environments.

Production:

Carpenter Overhire ($25/hr)

Supports build, load-in, and load-out. Works with Technical Director on construction and assembly of the set utilizing digitally drafted plans. Must be comfortable using power tools, able to climb and descend ladders, and lift and carry 50lbs.

Work calls typically within 9a – 5:30p, January 6th - 24th, days and times scheduled with Technical Director.

Open Call Positions:

Electricians ($22/hr)

Support Hang & Focus. Must be comfortable climbing and descending a ladder and stairs, operating a genie lift, lifting and carrying, working in low light, crouching, sitting on the floor.

Days and times vary per production. If interested, please contact jobs@auroratheatre.org  for specific dates and/or to be put on an open call list.

Costume Shop Support ($22-28/hr)

Under the supervision of the Costume Shop Supervisor: Constructing/altering/finishing work using both hand and industrial machine stitching; Cutting and rolling of fabrics, pressing/steaming/labeling finished costumes, assist with costume crafts.

Days and times vary per production. If interested, please contact jobs@auroratheatre.org for specific dates and/or to be put on an open call list.

ABOUT AURORA:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

Aurora Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, country of origin, political belief, physical or mental disability, medical condition, genetic information/characteristics, age, sex, gender identity, sexual orientation, marital/registered domestic partner status, military or veteran status, or any basis protected by law. Members of underrepresented groups, including but not limited to BIPOC, non-binary and transgender candidates are encouraged to apply.

APPLY TODAY

Please send resume and/or description of work experience along with a cover letter to jobs@auroratheatre.org for specific dates and/or to be put on an over-hire list.

Hours: Approximately 4-19 hours per week (schedule varies), including nights, weekends, and occasional holidays

Hourly: $19/hour

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:
This role will focus on providing exemplary customer service to all patrons of Aurora Theatre by performing individual ticket sales and customer assistance both over the phone, via email, and in person. 

Primary Duties: 

• Help to create a welcoming environment for patrons
• Greeting of patrons, accepting deliveries, maintaining a general awareness of people entering the building, and keeping space secure.
• Enter data into Theatre Manager (ticketing database) 
• Process sales of single show tickets and season subscription packages in person at the box office window, via email, and over the phone.
• Provide excellent customer service while guiding patron seating decisions, collect appropriate fees, and process payments. 
• Exchange tickets to other dates when necessary. 
• Track and reconcile daily credit card, check, and cash transactions. 
• Calmly resolve ticketing issues, including incorrect dates, lost, or missed performances. 
• Provide administrative support for other departments (stuffing envelopes, labeling, mailing press packets etc.)
• Be informed of season productions, and inform patrons of the content of shows, including violence, sexual content, and appropriateness of content for teens.
• Miscellaneous other office duties as assigned and needed.
• Communicate current state and local requirements related to COVID-19.
• All other duties as assigned.

Qualifications:

• One year of customer service, ticket sales, or clerical-related work experience is required.
• Prior experience working with a computer database or POS software is strongly preferred.
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to learn new software and systems
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others 
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

APPLY TODAY

Please send resume and cover letter to jobs@auroratheatre.org 

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Hourly: $19/hour

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:

The job of the House Manager is to provide a pleasant and safe environment for the patrons and volunteers. They will monitor and manage all activities in the lobby, restrooms, entryway, and any other spaces occupied by the public prior to, after, and during a performance. They   

Primary Duties:

• The HM practices great customer service and ensures that everyone feels welcome in the space.
• Coordinate with Stage Manager to support their needs for the performance
• Set up Concessions and keep clean and clear all public areas. (not currently providing concessions)
• Train and supervise volunteer ushers. 
• Calmly resolve any issues that arise, such as finding seats for patrons arriving in unexpected wheelchairs, patrons arriving on the wrong date, responding to health crises, or de-escalating disturbances.  
• Coordinate with the box office and stage manager regarding seat issues or enactment of technical requirements during the run of the show.
• As there is no patron seating once the play has begun, the HM keeps an eye on the lobby in case any patrons leave the theatre and escorts them to the viewing monitor. 
• Create a report which is sent to all staff with notes about the ushers’ performance, concession sales, and anything else important.
• The HM is available for comments and questions after the show.
• Communicate and verify current state and local requirements related to COVID-19.

House Managers will be responsible for verifying Covid vaccination and/or proof of negative Covid test results of patrons prior to showtime.

Qualifications:

• One year of customer service or event management experience required
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills, and attention to detail required.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others and build strong interpersonal relationships.
• Good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

APPLY TODAY

Please send resume and cover letter to jobs@auroratheatre.org 

Hours: Average of 20 hours per week

Reports to: Box Office Manager

Hours and Pay:  $22 per hour

About Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

Aurora Theatre Company is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, country of origin, political belief, physical or mental disability, medical condition, genetic information/characteristics, age, sex, gender identity, sexual orientation, marital/registered domestic partner status, military or veteran status, or any basis protected by law. Members of underrepresented groups, including but not limited to BIPOC, non-binary and transgender candidates are encouraged to apply.

Job Summary and Purpose

The Assistant Box Office Manager supports the Box Office Manager in providing excellent customer service to patrons of Aurora, assists with multiple administrative tasks, and manages the box office during performances. They create an inclusive and welcoming environment for patrons and staff, and are flexible with the many changes that occur in theatre.