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Please learn more and apply for Aurora's Managing Director position here!

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Hourly: $19/hour

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:

The job of the House Manager is to provide a pleasant and safe environment for the patrons and volunteers. They will monitor and manage all activities in the lobby, restrooms, entryway, and any other spaces occupied by the public prior to, after, and during a performance. They   

Primary Duties:

• The HM practices great customer service and ensures that everyone feels welcome in the space.
• Coordinate with Stage Manager to support their needs for the performance
• Set up Concessions and keep clean and clear all public areas. (not currently providing concessions)
• Train and supervise volunteer ushers. 
• Calmly resolve any issues that arise, such as finding seats for patrons arriving in unexpected wheelchairs, patrons arriving on the wrong date, responding to health crises, or de-escalating disturbances.  
• Coordinate with the box office and stage manager regarding seat issues or enactment of technical requirements during the run of the show.
• As there is no patron seating once the play has begun, the HM keeps an eye on the lobby in case any patrons leave the theatre and escorts them to the viewing monitor. 
• Create a report which is sent to all staff with notes about the ushers’ performance, concession sales, and anything else important.
• The HM is available for comments and questions after the show.
• Communicate and verify current state and local requirements related to COVID-19.

House Managers will be responsible for verifying Covid vaccination and/or proof of negative Covid test results of patrons prior to showtime.

Qualifications:

• One year of customer service or event management experience required
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills, and attention to detail required.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others and build strong interpersonal relationships.
• Good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

To apply, please send resume and cover letter to: jobs@auroratheatre.org 

Hours: Approximately 4-16 hours per week (schedule varies), including nights, weekends, and occasional holidays

Hourly: $17/hour

Reports to: Box Office Manager

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

About the Position:
This role will focus on providing exemplary customer service to all patrons of Aurora Theatre by performing individual ticket sales and customer assistance both over the phone, via email, and in person. 

Primary Duties: 

• Help to create a welcoming environment for patrons
• Greeting of patrons, accepting deliveries, maintaining a general awareness of people entering the building, and keeping space secure.
• Enter data into Theatre Manager (ticketing database) 
• Process sales of single show tickets and season subscription packages in person at the box office window, via email, and over the phone.
• Provide excellent customer service while guiding patron seating decisions, collect appropriate fees, and process payments. 
• Exchange tickets to other dates when necessary. 
• Track and reconcile daily credit card, check, and cash transactions. 
• Calmly resolve ticketing issues, including incorrect dates, lost, or missed performances. 
• Provide administrative support for other departments (stuffing envelopes, labeling, mailing press packets etc.)
• Be informed of season productions, and inform patrons of the content of shows, including violence, sexual content, and appropriateness of content for teens.
• Miscellaneous other office duties as assigned and needed.
• Communicate current state and local requirements related to COVID-19.
• All other duties as assigned.

Qualifications:

• One year of customer service, ticket sales, or clerical-related work experience is required.
• Prior experience working with a computer database or POS software is strongly preferred.
• Proficiency in Microsoft Office Suite and Google docs/sheets and other related computer skills required.
• Ability to learn new software and systems
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently with minimal supervision, be self-directed and demonstrate initiative.
• Strong sense of team and ability to work collaboratively with others 
• Ability to establish rapport with others 
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the company. 

Please Note: All staff of Aurora Theatre is required to comply with all state and local Covid-19 guidelines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. We encourage LGBTQ and BIPOC people to apply.

To apply, please send resume and cover letter to: jobs@auroratheatre.org 

Hours: Full-time, some evenings and weekends required

Reports to: Managing Director

Classification: Exempt

Salary: $85000

About the Aurora:

As the storyteller for our community, Aurora Theatre Company inspires new audiences and longtime theatre lovers alike with the visceral power of live theatre. Our venues, the most intimate professional stages in the Bay Area, highlight great acting, nuanced language, and an immediacy that makes for exhilarating theatre. By telling profoundly relevant stories, we’re building a new culture of theatre-going in the Bay Area and contributing to a revitalization of theatre nationwide, challenging all of us to think deeper, laugh louder, and engage more purposefully and profoundly with our neighbors and our world.

At Aurora, we believe that theatre belongs to everyone. We ask that our staff, our artists, and our audience work together to make all people feel welcome here. Our values include championing racial justice, better embodying anti-racist practices, and confronting and dismantling oppression.

Aurora Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, country of origin, political belief, physical or mental disability, medical condition, genetic information/characteristics, age, sex, gender identity, sexual orientation, marital/registered domestic partner status, military or veteran status, or any basis protected by law. Members of underrepresented groups, including but not limited to BIPOC, non-binary and transgender candidates are encouraged to apply.

Job Summary and Purpose

The Development Director will take the lead in building a culture of philanthropy at Aurora.

They will lead and inspire staff and board members to achieve both annual and long-term fundraising goals and implement growth strategies to advance the Theatre’s work. 

Leadership  60%

• Work with staff and board members to build a culture of philanthropy at Aurora.
• Actively participate in and support institutional decision-making, as well as long-range strategic planning, as a member of Aurora’s senior team. 
• Lead the planning and implementation of Aurora’s overall development program, developing both annual and long-range strategies that align with strategic objectives and support growth and sustainability across all funding areas.  
• Work in close collaboration with the Managing Director and Board to support, guide and encourage their active participation in fundraising.  
• Work closely with Marketing Director to coordinate messaging, collateral materials, and overall strategy for outreach and engagement with new and existing donors
• Serve as staff liaison to the Board of Directors’ Gala, Planned Giving, and Stewardship Committees and work closely with the Committee Chairs and members to mobilize volunteers and achieve development goals.  
• Attend and take minutes for bi-monthly Board of Directors meetings.
• Hire, supervise, mentor and motivate development staff as required.
• Oversee management of donor database;oversee selection and transition to new system
• Regularly share information and reports with Board of Directors, Managing Director and other staff.
• Actively contribute to Aurora’s efforts at Confronting and Dismantling Oppression.

Fundraising/Operational 40%

• Optimize a robust major gifts pipeline, implementing cultivation and solicitation strategies for gifts of $1,000 and above.  
• Oversee creation, planning and implementation of donor events
• Create, or oversee the creation of, all collateral materials for development campaigns and events
• Build relationships with both regional and national foundation partners, and identify new projects and partners in collaboration with senior leadership team.  
• Develop new strategies to increase support from corporations and community partners. 
• Steward key donors and create new opportunities for donor engagement.  
• Develop (or oversee development and implementation of) annual year-end appeal and other campaigns designed to support both donor renewal and new acquisition.  
• Oversee internal systems for prospect generation and management.  
• Oversee and actively participate in planning for major special events.

• Perform all duties in accordance with Aurora Policies and Procedures and comply with all federal, state and local regulations
• The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Physical Requirements and Work Environment

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Performance spaces, most offices, and restrooms are accessible to wheelchair users.
• Moderate noise level in building.
• Offices are shared with others.
• Sitting, typing, lifting, looking at a computer screen, driving, and telephone calls occur in the course of operations.
• Meetings sometimes occur in spaces outside the Theatre.
• The position is currently mostly remote, with occasional in-person evening and weekend attendance at performances and other events.

Knowledge, Skill, Experience, Certification(s):

• 3 years of senior development experience 

• Experience working with major donors, individual giving, grant writing and other key fundraising areas

• Excellent persuasive writing and editing abilities 

• Positive, entrepreneurial spirit 

• Strong communication (written and verbal) and interpersonal skills 

• Ability to manage multiple priorities and function well in a shared workspace  

• Ability to lead, inspire, motivate, and manage others 

• Ability to understand and communicate complex business and fundraising strategies

• Experience building collaborative relationships with people across diverse backgrounds and personalities
• Ability to work independently and as part of leadership team
• Demonstrated experience advocating for equity, diversity and inclusion

To Apply: Please send resume and cover letter to sdolan@auroratheatre.org